Terms and Conditions


Riley & Riley

General terms & conditions for use of our website

These Terms and Conditions govern your use of the Riley & Riley website (“Our Website" or “the site” or “Our Site”) and your relationship with Riley & Riley ("we," “our” or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use Our Website. If you have any questions on the Terms and Conditions, please contact [[email protected]]

1          Use of Our Website

1.1         Our Website is provided to you for your personal use subject to these Terms and Conditions. By using Our Website you agree to be bound by these Terms and Conditions. References to these Terms and Conditions include the ‘Sale of Goods’ terms below.

2          Amendments

2.1         We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of Our Website. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on Our Website. The changes will apply to the use of Our Website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the site. If you continue to use the site after the date on which the change comes into effect, your use of the site indicates your agreement to be bound by the new Terms and Conditions.

3          Registration

3.1         To register on Our Website you must be over eighteen years of age.

3.2         You must ensure that the details provided by you on registration or at any time are correct and complete.

3.3         You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

4          Password and security

4.1         When you register to use Our website you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting [[email protected]] immediately.

4.2         If we have reason to believe that there is likely to be a breach of security or misuse of Our Website, we may require you to change your password or we may suspend your account.

5          Intellectual property

5.1         The content of the Our Website is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Our Website without written permission from  us.

6          Your  use of Our Website

6.1         You may not use Our Website for any of the following purposes:

6.1.1          disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;

6.1.2          transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;

6.1.3          interfering with any other person's use or enjoyment of Our Site; or

6.1.4          making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

6.2         You will be responsible for our losses and costs resulting from your breach of this clause 6.

7          Availability of  Our site

7.1         Although we aim to offer you the best service possible, we make no promise that the services at Our Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Site you should report it to [[email protected]] and we will attempt to correct the fault as soon as we reasonably can.

7.2         Your access to the Our Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

8          Our  right to suspend or cancel your registration

8.1         We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

8.2         You can cancel your registration at any time by informing us in writing at [[email protected]]. If you do so, you must stop using the Site.

8.3         The suspension or cancellation of your registration and your right to use the Site shall not affect either party's statutory rights or liabilities.

9          Our  liability

9.1         Our Site may provide content from other Internet sites or resources and while we try to ensure that material included on the Site is correct, reputable and of high quality, we do not make any warranties or guarantees in relation to that content. If  we are informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

9.2         If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use Our Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

9.3         This clause 9 shall not limit or affect our liability resulting from any products sold through the Site being found to be unsafe or if something we do negligently causes death or personal injury.

10       Third party websites

10.1         As a convenience to customers, the Site may from time to time include links to other web sites or material which are beyond its control. We are not responsible for content on any site outside Our Site.

11       [Advertising and sponsorship

11.1         Part of the Our Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.]

12       Applicable law

12.1         These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

13       International use

13.1         We make no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

14       Miscellaneous

14.1         You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

14.2         If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

14.3         We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.

14.4         The Site is owned and operated by M J Riley Ltd T/A Riley & Riley, 52 Buttermarket Ipswich, Suffolk, IP1 1BT. The directors are Mark Riley and Tessa Riley.

14.5         If you have any queries please contact [[email protected]].

Riley & Riley

Sale of goods terms

These terms relate to jewellery and gifts supplied to you through Our Site and should be read in conjunction with the General Terms & Conditions which shall also apply

1        Prices

1.1         Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods.

1.2         The prices payable for the items that you order together with packaging and delivery costs are clearly set out on the Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.

1.3         All prices are expressed inclusive of any VAT payable unless otherwise stated.

1.4          Delivery and packaging is free of charge unless you opt for Special Delivery on orders under £75.00 when a delivery charge will be added to your order.

1.5        Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

2        Availability

2.1         If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

3        Delivery

3.1         Delivery will be made to the address specified by you on the completed order form.

3.2         We will deliver your order to the main entrance of the delivery address. [Please note that we deliver goods only to specified regions within the United Kingdom.]

3.3         Delivery times will usually be up to three days for Royal Mail Recorded Delivery (orders under £75.00, unless Special Delivery has been requested) or next day for Royal Mail Special Delivery. Goods will usually be dispatched on the same day for orders placed before 3pm. [All goods must be signed for on delivery by an adult aged 18 years or over.] Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

4        Returns of items

4.1         We hope you will be happy with your purchase. However, should you feel it necessary to return an item, you may cancel the contract for its purchase by contacting [[email protected] and asking for a returns number] within seven days of delivery of the items to you. You should then return the relevant item within a further seven days to us in secure packaging to 52 Buttermarket, Ipswich, Suffolk, IP1 1BT.

4.2         You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error. The item should be returned to us in its original and unworn condition with its original packaging.

4.3         Once we have received notice of cancellation of your contract for any item and we have received the item, we will refund the price paid by you for that item or at your request if the item is defective will repair the item or supply you with a replacement item.

5        Cancellation and changes prior to delivery

5.1         You can cancel or change any of your current orders prior to dispatch by contacting [[email protected]].