Delivery & Returns
Orders placed before 3pm will usually be despatched the same day (unless otherwise specified).
Delivery is Free (unless you select Royal Mail Special Delivery for orders under £75.00).
Delivery times will usually be up to three days for Royal Mail First Class Delivery (orders under £75.00, unless Special Delivery has been requested) or next day for Royal Mail Special Delivery. [Goods sent by special delivery must be signed for on delivery by an adult aged 18 years or over.] Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Delivery will be made to the address specified by you on the completed order form, this must be the address to which your card is registered.
We will deliver your order to the main entrance of the delivery address. [Please note that we deliver goods only to regions within the United Kingdom.]
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, you may cancel the contract for its purchase by contacting (firstname.lastname@example.org) and asking for a returns number within seven days of delivery of the items to you. You should then return the relevant item within a further seven days to us in secure packaging to 52 Buttermarket, Ipswich, Suffolk, IP1 1BT.
You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error. The item should be returned to us in its original and unworn condition with its original packaging.
Once we have received notice of cancellation of your contract for any item and we have received the item, we will refund the price paid by you for that item or at your request if the item is defective will repair the item or supply you with a replacement item.